FINTRAIL helps UK bank design and implement financial crime training aligned to real-world risks, roles and regulatory standards
The Challenge
FINTRAIL was engaged by a UK bank offering current accounts, savings, and credit products (including credit cards and car finance) to develop a bespoke anti-financial crime (AFC) training programme for its first line financial crime operations teams.
The bank needed a comprehensive programme that would:
Strengthen awareness of financial crime risks across its product range
Meet regulatory expectations for tailored, impactful training
Equip teams with the knowledge and confidence to apply controls effectively in day-to-day operations
Our Approach
Working closely with the client, FINTRAIL ran an initial workshop to understand:
The bank’s product suite and customer base
Financial crime risks, typologies, and red flags relevant to those offerings
The control framework in place (onboarding, CDD, screening, SARs, monitoring, etc.)
Regulatory expectations and the firm’s risk appetite
This insight shaped a tailored training solution built around real-world risks and the firm’s existing controls.
The training programme included:
Blended learning formats
A combination of e-learning and classroom-based modules to suit different learning styles and operational needs.
Interactive, real-world learning
Case studies, exercises and polls designed to encourage participation and reinforce understanding through practical application.
Assessment and evaluation
Multiple-choice and scenario-based questions to measure knowledge retention and real-world application.
The content was shared for feedback across the learning & development team, the second line AFC function and first line operational leads, ensuring it addressed knowledge gaps and reflected cross-functional priorities.
FINTRAIL then produced:
Facilitator guides detailing session length, scope and objectives
Speaker notes to support consistent delivery
A question bank with multiple-choice and scenario-based assessments
Finally, FINTRAIL documented the firm’s full training and assessment methodology in a formal AFC training standards framework — a key reference point for both internal stakeholders and external regulators.
Core Training Principles
Our work was underpinned by five core outcomes:
Meet regulatory expectations – Deliver high-quality, impactful training that drives positive behaviour and meets regulatory standards.
Build capability – Equip teams with the skills and confidence to deliver higher-quality outputs and manage risk effectively.
Enhance protection – Strengthen the firm’s ability to detect, prevent and respond to financial crime, safeguarding customers, assets and reputation.
Promote a culture of compliance – Foster ethical behaviour and shared accountability for AFC across all teams.
Enable sustainable growth – Support long-term operational efficiency and growth through stronger compliance foundations.
The Outcome
✅ A tailored anti-financial crime training programme covering:
3 e-learning modules
5 classroom-based sessions
Supporting speaker notes, facilitator guides and assessment questions