As products mature and new ones emerge, firms face the constant challenge of preventing financial crime without hindering commercial growth or undermining customer trust. In a landscape where speed, experience, and resilience are equally critical, how can AML and fraud teams design control frameworks that protect the business without disrupting legitimate customers?

This practical guide, developed by FINTRAIL and SEON, explores how firms can modernise their anti-financial crime (AFC) frameworks to deliver secure, seamless, and customer-friendly journeys.

✓ How to embed risk thinking across every stage of the customer lifecycle — from onboarding to ongoing monitoring

✓ Practical steps for rethinking customer friction, turning compliance challenges into opportunities to build trust

✓ How smarter, integrated risk signals can improve detection accuracy while reducing false positives and operational costs

✓ A clear, actionable implementation roadmap to evolve your AML and fraud controls