Job Description
We are looking for experienced senior financial crime specialists to join our dedicated team as Technical Managers and help Monzo in the fight against financial crime.
Financial Crime Technical Managers play a key role in our Operational Leadership team. They are responsible for helping our Financial Crime Investigators achieve accurate and efficient outcomes on financial crime tasks, while also being personally responsible for the completion of some of our riskiest and most complex tasks.
They act as the final point of technical escalation within the operational teams, and ensure that our trickiest escalations are resolved accurately and efficiently, while also ensuring that constructive feedback is provided to the escalating investigators. Technical Managers also provide product and process feedback to the teams supporting their business area (we call them pillars!), to ensure there is a constant flow of feedback from the operation into the teams that own our tools and risks.
In this role, you’ll spend your time:
Investigating the most complex and high risk account activity at Monzo.
Acting as the final point of technical escalation or approval for our Financial Crime Investigators.
Supporting urgent or complex complaints investigations that require financial crime expertise (e.g. complaints escalated to Financial Ombudsman Service).
Performing real-time approvals on some of our highest risk tasks.
Providing specialist knowledge and delivering coaching to Investigators and Team Managers.
Working with Financial Crime Compliance Analysts and Product Partners to test new tasks, processes, or rules.
Identifying gaps in knowledge, policy or procedure and help to facilitate solutions.
Hiring new investigators into the team.
Essential Requirements and Qualifications
Experience in conducting complex financial crime or fraud investigations with limited supervision:
Significant experience in a regulated setting
Deep subject matter expertise in either:
Business Banking
Anti-money laundering
The ability to handle complex escalations from investigators and provide actionable feedback to investigators and recommendations to Operational Leadership with limited guidance
Significant experience of identifying trends and delivering financial crime technical training and coaching
A strong understanding of Financial Crime and Fraud prevention policy and regulations.
Experience of managing conflicting priorities and prioritising time sensitive workloads.
Desirable Experience and Qualifications
Holds, or is working towards, an advanced qualification or diploma in Anti Money Laundering, or similar industry qualification e.g. ICA Advanced Certificate, ACAMS
Recent experience in, or awareness of, end-to-end enhanced due diligence (EDD) or open-source investigations
Awareness of financial crime risks facing fintechs
Fluency in MacOS, Slack, and GSuite tools.
Working Hours
9AM - 6PM Monday - Friday.
Salary
£33-45K based on experience
Questions about this role or application process? Head over to our careers page to read our FAQs ( www.monzo.com/careers ), pop a message in the #cops-hiring-ask channel or email us if we need to make any adjustments to the application process because of disability or neurodiversity.
Diversity and inclusion are a priority for us at Monzo – if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent in the world, and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.
Equal Opportunity Statement
At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.