June 2022
Our mission
We're building new ways to support our customers in their hour of need.
It's not just about revolutionising customer experience (though we're always polishing our 4.6* Trustpilot score!) We want to reduce the distress caused by accidents and personal disasters, and one day remove it altogether.
Last year, we grew from a team of 87 to 180+. Over the last 12 months, we've more than doubled our customer base. And over the next 24 months, we’re looking to help 1000s more customers by launching new products and services across different categories and countries 🚀
Come help us achieve all that, with a job that gets you dancing out of bed every morning! 💃
How we work
We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.
The Fraud Team
The Fraud department at Marshmallow is split into 2 teams - Inscrime and Validation. The Inscrime team is made up of a small number of specialist investigators with the aim of eradicating organised fraud, such as ghost broking, impersonation and financial crime. They own end-to-end investigations of policies that are flagged by our models and rules for potential fraud concerns. They also do analysis to create additional rules to pick up new MOs they’re spotting through their investigations. The team works closely with other areas of the business to ensure we’re not missing anything and that we’re consistently closing any potential loopholes.
We’re looking for a 1 year maternity cover to lead the Inscrime team. We’re keen for this person to play a significant role in continuing to technically upskill our fantastic team, continuously improve our strategies and ensure we’re not leaving ourselves open to fraud.
Explore our culture handbook to find out more about life at Marshmallow.
Requirements
What you’ll be doing
You’ll be responsible for the operational delivery of the Inscrime team’s workload, KPIs and SLA and will report on this weekly
You’ll be working to constantly improve how we find organised fraud by ensuring our rules, models and analysis are the best in the industry
You’ll be supporting the team with their performance and development, embedding and fostering a strong culture aligned to our values within the team and maintaining morale
You’ll be involved with hiring, onboarding, training and continual technical upskilling of the team
You’ll be working with stakeholders across the business and continuing to foster our relationships with external parties to ensure we’re keeping up-to-date
Who you are
You are able to balance working strategically with a thorough understanding of the detail
You enjoy problem-solving and creating innovative solutions to complex problems
You are highly adaptable to change and enjoy working in a fast-paced environment
You are organised and can be relied upon to get things done proactively
You are an excellent communicator
You truly care about supporting and developing the people you work with
You get a kick out of working collaboratively and ensuring different voices are heard
What we're looking for from you
4+ years working in fraud prevention
You have a proven track record of driving process change, working with a wide range of stakeholders and measuring the success of changes
Strong analytical skills
Previous management experience
You are hard-working, able to work autonomously and a fantastic team player
Benefits
Perks of the job
Flexi-office working – Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you! 🏠
12 weeks worldwide remote – Work from anywhere in the world for up to 12 weeks a year 🌍
Work from home budget – Get a personal budget to set up your home office 🖥️
Learning and training – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
Mental wellbeing support – Access therapy and mental health sessions through Self Space, and sign up for your free subscription to Calm 💚
Equity – Get options in Marshmallow as part of your offer, and have a real stake in the company’s success 📈
Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥
Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Our process
We break it up into 3 stages:
An initial screening call with Luke from the talent team (30 mins)
A technical interview with Anna (head of fraud) and Chris (our COO) to go into detail on your past experience (1 hour)
A culture interview with someone outside the fraud team to check that your work style fits our processes and values (1 hour)
We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.
Everyone belongs at Marshmallow
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
Background checks
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!