Fully remote from the UK
Financial Crime Team Manager
We’re looking for individuals with a blend of financial crime prevention and team leadership experience to join our Anti-Money Laundering (AML) team within Financial Crime Operations as a Financial Crime Team Manager.
Your team will consist of around 11 AML Investigators focusing on tasks including transaction monitoring, suspicious activity report (SAR) writing, account closures and defunds, and escalations.
As a Team Manager, you will be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.
You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their roles. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership, to ensure we continue to improve on our processes and tooling.
Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow.
Every day, you’ll spend your time:
Managing the personal & professional development of approximately 11 Financial Crime Investigators.
Fostering an empathetic, high-performance culture in the team.
Providing technical coaching, feedback, and advice relating to financial crime tasks.
Handling first-level technical escalations from Financial Crime Investigators
Analysing and driving improvement in team performance, and reporting relevant insights to your Operations Manager
Monitoring and maintaining service level adherence on the work completed by the team.
Aggregating feedback from the team, and ensuring it’s passed on to inform business change.
Communicating and embedding change within the team.
Contributing to a strong control environment by minimising breaches and risk events.
Reviewing complaints attributed to the team and identifying opportunities for improvement.
Conducting job interviews for Financial Crime Investigators and contributing to hiring decisions.
Chairing employee relations cases and making decisions consistent with Monzo’s values.
You should apply if:
You have recent experience conducting financial crime investigations in an operational setting with subject matter expertise in financial crime
You’re confident handling escalations and providing technical coaching and feedback
You are a clear and inspiring communicator, with excellent written and verbal English.
You have an empathetic and supportive approach to leadership.
You are great at prioritising problems and assessing risk in an operations environment.
Preferred Experience and Qualifications
A strong understanding of current/emerging financial crime trends and typologies
Experience leading teams of people (this does not need to be in financial crime or fraud)
Experience managing employee relations cases
Experience taking individuals and teams from a position of underperformance to high performance.
Experience accurately interpreting and representing complex management information.
Holds, or is actively working towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification.
Fluency in MacOS, Slack, and GSuite tools.
Salary and Benefits 💸
Salary varies between £30,000 and £38,000 depending on previous experience.
Monzo share options.
Full remote working.
A MacBook and a budget to pay for home working equipment.
A £1,000 annual learning budget.
32 days of annual holiday (inclusive of bank holidays).
Pension.
Private healthcare and family policies.
Social, community, and wellbeing initiatives.
Interview Process
The interview process will consist of an initial call with the hiring team, a take home task to explore your financial crime experience, followed by a set of face-to-face interviews (conducted remotely).
Equal Opportunity Statement
At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
What is Monzo about? 🚀
We’re a bank on a mission to make money work for everyone. By focusing on solving real problems rather than selling financial products, treating people fairly and being totally transparent, we believe we can make banking better.
Monzo started in 2015 with big plans and a little office in Shoreditch, London. Now we’re a fully-licensed bank with millions of customers in the UK, and well over a thousand employees around the world.
Questions about this role or application process? Head over to our careers page to read our FAQs (www.monzo.com/careers) or email us if we need to make any adjustments to the application process because of disability or neurodiversity.
Diversity and inclusion are a priority for us at Monzo – if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent in the world, and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.