Love is in the air.. Or is it?

With increasing restrictions placed upon our lives due to COVID-19, millions of people have turned to online dating sites to meet someone and spark human interaction. In some instances, it is genuinely love at first sight, but not in others. In such an emotionally charged environment some enter this not for love but for financial gain and tragically, many stumble upon con artists who are eager to take advantage of people looking to make a connection. The fraudster builds up rapport by making up a story and, once they have established enough trust, moves onto the real reason they are there, asking for money. According to UK Finance, there was a 20% increase in bank transfer fraud linked to romance scams in 2019 compared to 2018. However, the damage to the victim often goes much deeper than the financial loss suffered. Navigating relationships can be fraught at the best of times, but here are few things that may help you identify if it is a scammer or not.

Liar liar

Red flags that might help you spot scammers include:

• Asking a lot personal questions about you while avoiding answering personal questions about themselves

• Trying to establish a bond quickly by telling you “this is the first time they’ve felt like this before”, giving you an endearing pet name or even that they are in love with you

• Preferring to move the communication away from dating websites and towards texting or phone calls as the scammers know that the dating website will have no proof of them asking you for money

• Asking for financial help by making up lies (which is covered below)

• never meeting them in person as they are either “out of the country at the moment” or have made up excuses about why they had to cancel - sometimes these include financial reasons

Scammers are inventive when it comes to creating a facade with which to lure victims. Some frequently used lies by scammers in order to request funds include paying:

• For a plane ticket or other travel expenses

• For surgery or other medical expenses

• Customs fees

• Off gambling debts

• For a visa or other official travel documents

Scammers usually request funds via wiring money, putting money on a gift card, or loading money onto a prepaid card. Scammers know that this way, they can get cash quickly and remain anonymous and the transactions are almost impossible to reverse.

Protect yourself

Never send money to a romantic interest you haven’t met in person. If you suspect a romance scam:

• Stop communicating with the person immediately

• Do a search for the type of job the person has to see if other people have heard similar stories. For example, you could do a search for “UK Army scammer”

• Do a reverse image search of the person's profile picture to see if it’s associated with another name or with details that don’t match up

• Contact Action Fraud on 0300 123 2040

If you’d like to learn more, please contact Ishima Romain, consultant or email us at: contact@fintrail.com.

A look forward: what does 2021 have in store for the anti-financial crime community?

2020 was a rollercoaster for us all, not least professionals in the anti-financial crime (AFC) space who had to deal with regulatory change continuing, and criminals upping their game and exploiting the pandemic in tragically ingenious ways.  You can read more about the impact of the global pandemic, and other key regulatory and typological developments in our lookback papers from our Europe, Middle East and Africa, and Asia Pacific teams.  But, let’s now take a moment to look ahead to 2021 and what we might expect to see as AFC practitioners over the year and what we plan to do as FINTRAIL. Normally, we shy away from predictions, but nothing could have been stranger than the reality that was 2020, so we thought we would give it a go!

Effectiveness and Outcomes-focussed Compliance

We’ve already started to see a shift in this direction in the AFC community, in both larger, traditional banks, as well as in the FinTech community as the pressure from regulators for firms to achieve good outcomes in financial crime prevention increases.  Even as far back as 2019, the then-interim Chief Executive of the UK’s Financial Conduct Authority noted: “One thing is already clear – we are moving from a narrower compliance with the rules, to a focus on delivering the outcomes we want for the users of financial services.” While not specific to anti-financial crime, it is clear that all financial services firms want good outcomes for their customers, particularly when it comes to preventing crime against them or involving them. 

What is likely to come this year, in our opinion, is a greater focus from regulators on how those outcomes are measured and therefore how confident a firm can be that its controls and AFC risk mitigants are indeed effective at tackling financial crime. Presently, measuring effectiveness can be challenging and is often unsystematic, relying on annual Money Laundering Reporting Officer (MLRO) reports that pull together proxy measures of effectiveness from a wide range of sources, which is manual, time consuming and potentially error prone if the data is not tracked on a more regular basis, and unusual findings pulled out and scrutinised. Using technology to address this problem in the future is at the heart of the solution. In our view, not only will an outcomes focussed approach increase the relevance of reporting that AFC provides to its senior leadership teams - as it will be able to demonstrate clear Key Performance Indicators (KPIs) and markers of improvement over time - it will also drive positive developments in AFC controls by helping to understand better whether those controls are working to actively reduce crime and illicit funds flowing through the financial services ecosystem. 

So what are we doing about this at FINTRAIL to ensure our clients adjust to the shift in focus? Our immediate response is to embed ‘effectiveness’ into all of our service offerings in 2021 from advisory to assurance; our consultancy teams are putting it at the heart of everything they do for our clients.

Secondly, FINTRAIL is now an investor in Cable.tech that is headed by the fantastic Natasha Vernier and Katie Savitz who both bring great pedigrees from the likes of Monzo and Square. Cable is focused on finding a technical solution to the challenge of AFC effectiveness. We are super excited by what the team there is building and are sure as 2021 progresses they will be taking the industry by storm. 

Increasing specialisation in AFC Compliance

A few years ago and anecdotally at FINTRAIL, we noticed a shift from quite siloed AFC teams with specific areas of focus across the different crime types (e.g. Head of Fraud), to a more homogenous AFC team structure with experts in a number of areas working together and collaborating. A particularly notable change in some organisations was the inclusion of Fraud teams into wider AFC compliance teams, where Fraud had sometimes more traditionally been placed alongside operations or in security and cyber security teams.  This flatter approach was especially popular in newly established AFC teams in startups and FinTechs. 

Our prediction for 2021 is that we are going to see an increasing specialisation of AFC compliance professionals in the product areas that they oversee and risk manage. For example, Fintech AFC compliance officers might well be broken down further into payments AFC specialists, Foreign Exchange (FX) AFC specialists and Banking as a Service (BaaS) AFC specialists. These specialist product skills will help AFC officers really pinpoint the risks their firm’s products are facing and thereby design more nuanced controls to manage those risks.

As such, it seems increasingly likely that these skills will be required by FinTech firms when recruiting and that candidates coming from more generalist backgrounds will need to demonstrate additional competencies in order to compete with the more specialist compliance officers out there. 

We have responded to this development and the growing, critical need for certified qualification in the FinTech industry by partnering with ACAMS to offer the Certified AML FinTech Compliance Associate (CAFCA) qualification and examination. This sets a new standard for the global FinTech industry and brings credibility and parity to an industry that has historically faced questions about competence. As our colleague Kate Hotten put it “It's for FinTechs, but it's so much more: it explores how scale, inclusion, new financial models and technical skills impact how we work in AML. We really worked hard to make sure this wasn't the same old AML blah-blah.”

Wellbeing is critical

2020 gave us all time to reflect on what wellbeing really meant to us as individuals, and firms are starting to do more to ensure that their staff are engaged, resilient and are looking after their physical and mental health. Not only is doing so beneficial for the employees involved, but it also has proven and wide ranging benefits on productivity, employee retention and engagement, inter alia. Staff in AFC teams are no exception to this, and in these roles especially dealing with the negative sides of society that we see when we investigate some pretty horrendous crimes, wellbeing should be prioritised.  Further, the sometimes relentless pressure - whether it’s from criminals breaching your perimeter controls to the more generalised stress of working in a regulated industry - can take its toll, and mental health and wellbeing should be taken seriously. Plus, with crime continuing to increase during the pandemic, this focus has never been more needed. And, just because we are working remotely doesn’t mean that wellbeing can be discounted, in fact it’s just the opposite.

At FINTRAIL, we are proud to offer the services of app-based therapy provider, Spill to our colleagues, and are also looking forward to exploring some more bespoke options with Your Virtual Wellbeing Hub, a research-backed one-stop-shop for employers looking to introduce, add to, or kick-start their employee wellbeing offering. We hope that these efforts will make sure that our team’s wellbeing is central to our company ethos.

For the wider FinTech FinCrime Exchange (FFE) community, we are excited to be offering a series of free, donation-based yoga classes from March onwards to help our members disconnect from their day jobs and find that all important “me” time, making them even better crime fighters.

So, whether you are looking to hone your compliance skills, take some time out for yourself from a busy day or are looking at how to revitalize your compliance programme over the next year, we hope you’ve enjoyed reading this piece, and if you would like to contact us about any of the topics raised in this article, or about any other anti-financial crime compliance needs, please reach out at contact@fintrail.co.uk

A Year in Review: Financial Crime in the Middle East and Africa in 2020

2020 has clearly been a year like no other.  Both businesses and criminals have had to adapt to the abrupt and far-reaching impacts of the COVID-19 pandemic.  This has drastically accelerated the shift away from cash to digital payments, and encouraged both governments and global actors such as the Financial Action Task Force (FATF) to promote a shift towards digitisation.  The pandemic also provided ample opportunities for criminals to devise new schemes and take advantage of a rapidly changing, uncertain environment.  Many financial institutions in the Middle East, particularly the Gulf Cooperation Council (GCC) struggled with sluggish performance, but most still planned to grow their compliance teams and increase compliance spend over the course of the year, with a focus on technology.  

Below are some of the key financial crime stories and trends from the year across the MEA region:

Fraud and COVID-19

COVID-19 has created opportunities for organised criminals and fraudsters across the globe, and MEA is no exception.  The region has traditionally been dominated by cash payments, but the pandemic accelerated a huge shift to digital transactions (e.g. a PwC survey shows 53% of Middle East respondents making purchases online).  This change, coupled with public anxiety which left people vulnerable to scams, led to a massive increase in fraud including phishing, online shopping fraud, impersonation fraud, and fake charitable appeals. The UAE, for instance, saw a 250% increase last year in cyberattacks, including phishing and ransomware incidents.

Financial institutions need to respond by re-examining their fraud controls, conducting risk assessments to capture the latest threats, and educating their customers on new risks and typologies.  Informal collaboration or industry groups such as the regional charters of the FinTech FinCrime Exchange can be invaluable here.

Spotlight on digital onboarding and eKYC

Regulators in the Middle East and Africa were already moving towards greater digitisation and use of technology to fight financial crime, and this trend has only been accelerated by the COVID-19 pandemic.  In April 2020 the Arab Monetary Fund published a report on ‘Digital Identity and e-KYC Guidelines for the Arab Countries’ to further the debate on adopting digital onboarding tools.  Within the Middle East, the UAE and Bahrain have been the national frontrunners - Bahrain launched an eKYC project mandated by the Central Bank of Bahrain in 2019, to facilitate KYC data sharing amongst participating financial institutions which has continued to develop over the course of 2020, and the UAE introduced its own eKYC platform which went live in July last year.   

As more and more firms look to digitise their compliance processes, against this backdrop of growing official support, care must be taken to select technological solutions which allow firms to reduce any potential risk exposure, and that their use and integration is properly assessed and re-evaluated on an ongoing basis.

FATF Mutual Evaluation Report on the UAE

One major regional news story in 2020 was the publication of FATF’s critical Mutual Evaluation Report on the UAE’s money laundering and terrorist financing controls.  FATF stated the UAE needed to make “fundamental and major improvements” to its AML/CTF systems, and placed it under a year-long observation to ensure that it is properly implementing its recently adopted laws.

The UAE has faced other criticism last year.  It was the only GCC state included in a list of 82 major money laundering jurisdictions identified by the US State Department in March.  A report from the Carnegie Endowment in July on financial crime in Dubai highlighted a number of risk areas and stated that “Dubai’s prosperity is a steady stream of illicit proceeds borne from corruption and crime.”  The investigative and policy organisation The Sentry issued a report in November on how Dubai has become the main destination for illicit gold from Africa.

While the UAE government works to meet FATF requirements over the next 12 months, individual financial institutions need to ensure they have up-to-date risk assessments that reflect the financial crime threats relating to the country highlighted by these external sources, and then align their procedures and controls to address and mitigate the risks.

MEA regulators start to warm up to cryptocurrencies

The growth of cryptocurrency remained relatively low-scale but continued to show promise across both Africa and the Middle East.  Commentators believe the growing level of interest in Africa in particular, and compelling crypto use cases (the instability of fiat currencies and high remittance fees) will force regulators’ hands and encourage the issue of crypto-specific regulations in the near future.  2020 saw the issue of new regulations in Nigeria, South Africa and the UAE, with other jurisdictions such as Kenya and potentially Saudi Arabia likely to follow soon.  The UAE and Bahrain (which issued crypto regulations in early 2019) have both granted licenses to crypto exchanges under the relevant regulations, and currently have a number of crypto companies in their sandbox programmes.

The growing adoption and acceptance of cryptocurrencies in the MEA region will not only require crypto firms themselves to establish robust compliance programmes, but also other companies with potential exposure to them, such as conventional banks.  Crypto is perceived to be a high-risk sector but this does not mean it should be off-limits, and with greater knowledge and training on the associated risks and necessary controls, an increasing number of financial institutions are likely to engage with it in the coming years.

Slow steps towards greater transparency and access to data

Finally, 2020 has seen some positive developments relating to one of the region’s key issues in financial crime compliance, namely transparency and accessibility of data.  A small number of governments have made moves to align themselves with international standards, such as the UAE, Egypt and Kenya, which all introduced new requirements in 2020 for companies to declare their ultimate beneficial owners.  The onus is now on industry bodies to lobby to make all this information public, and on financial institutions to work out how best to integrate these new sources of information into their onboarding, customer risk assessment, and ongoing due diligence processes. Once again, technology is likely to play an increasing role here.

FINTRAIL in 2020

2020 was a key year for FINTRAIL’s coverage of the Middle East and Africa, with the appointment of Maya Braine as managing director, allowing for dedicated coverage and enhancing our understanding and expertise.  We completed several exciting projects with a focus on the region, including an ongoing assignment to provide training to compliance teams across Kenya, Nigeria and South Africa, and the launch of a digital product focusing on the African diaspora.  We also became a Venture Acceleration Partner  of Bahrain FinTech Bay, one of the world’s leading FinTech hubs.  We have ambitious plans for the region in 2021, so watch this space!

If you would like to contact us about any of the topics raised in this article, or about your financial crime compliance needs in the MEA region, please contact maya.braine@fintrail.co.uk. FINTRAIL can assist with performing risk assessments, providing training, implementing RegTech solutions, composing policies and procedures, and designing and reviewing FinCrime controls. For more details on our services, please visit our website.

FINTRAIL joins Tide on the Jumio Webinar: Covid-19 Anti Financial Crime Best Practices

Gemma Rogers, Co Founder at FINTRAIL joined Rebecca Marriott and Matthew Tataryn of Tide and Sam Duggan of Jumio for a live panel discussion moderated by Claire Galbois-Alcaix. In the webinar they cover:

• The financial crime impact COVID-19 has had on financial services providers

• The main financial crime threat factors that businesses are having to adjust to

• How the FCA's latest recommendations can help businesses in the short term

FINTRAIL on the Sibylline Podcast: No Lockdown Here – Covid & Financial Crime

FINTRAIL’s APAC MD, Payal Patel, joins Sibylline COO Tamara Makarenko and Samantha Sheen for a conversation about the impact COVID is having on financial crime.

Their discussion covers why financial crime is ‘surviving’ lockdown, new financial crime trends, the regulatory response, and how companies can safeguard themselves. The podcast ultimately outlines a few ‘Golden Rules’ of how we can build our resilience to this unfolding financial crime environment.

Relationship Management During Covid-19

We don’t really do the whole cold-calling thing at FINTRAIL. We are all pretty personable and we love to get out and chat to industry peers, whether over a coffee or a cheeky glass of wine. This is our best and most powerful way of building strong relationships with the community. So when Covid-19 emerged and we were all put on lockdown, naturally this put a spanner in the works for us at FINTRAIL. Remaining open minded and not being afraid of taking on the difficult challenges, we knew we still had to reach out to our network.

However, after week three of lockdown, as it dawned on everyone that we were in this for the long haul, the community remained strong. We found the majority of people were more than happy to have a 10 minute phone call/video chat. I can only put this down to a severe and sudden withdrawal of human interaction and a realisation that this was a long term predicament.

Below is a light-hearted summary of the reality of the effects of the lockdown:

• No one has worn proper clothes for a while; changing out of yoga pants and hoodies to put on “real” clothes seems absurd now. Which ties in with point number 2..

• There is a general worry that no one will fit into their “real” clothes again as the daily step count has gone from 10,000 down to 100.

• Most people are binge watching Tiger King, except me who is binge watching Billions (in both cases, we’re classifying these shows as work-related “research”).

• A home workout was attempted 3 weeks ago, but you forget how loud the music is in a gym class; it blocks out certain noises. I could very clearly hear myself gasping for breath which was enough to put me off trying that again.

• I have found common ground with others, who like me, walk over to their fridge, open it, stare inside and sit back down again. We have a secret hope that a magical bar of chocolate (that we didn’t put in there) will appear. Leading onto number 5..

• As that magical chocolate bar didn’t appear, some resorted to eating their Easter eggs a week before Easter.

We are all experiencing the same thing in varying degrees; whether that be trying to homeschool two kids while working from home, having your dog barking in the background just as it’s your turn to speak on a conference call or needing a banner that pops up at the start of every VC call saying “this is not my house, don’t judge me on my parents’ decor”.

If you fancy a break and a random chat, feel free to contact us at FINTRAIL; after all we are all human. There’s a time for business and a time to be human (who knows, we might even manage to have a productive conversation and do both)!